Returns & Exchanges

At The Willow Tree, we want you to love every piece you purchase, but we understand that sometimes the fit or style isn't exactly what you expected. We offer a 30-day window for returns on unworn, unwashed items with original tags attached to ensure your shopping experience is effortless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship the Package

Drop off your package at any authorized carrier location; please ensure you obtain a tracking receipt for your records.

4

Receive Your Refund

After our warehouse inspects the returned garments, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing